Vacature: Administratie

Food and Beverage Office Coordinator


  • Bedrijf: Waldorf Astoria Amsterdam
  • Standplaats: Herengracht 542-556, 1017 CG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 162
  • Dienstverband: Fulltime baan
  • Functie categorie: Administratie
  • Referentie nr: 14399
  • Geplaatst op: 07-06-2022

Algemene informatie

Our Food and Beverage Reservations Agent at Waldorf Astoria Amsterdam will ensure a smooth reservation process, exceeding guest expectations and maximizing revenue. The main responsibilities will be focused on the reservations for our F&B outlets; 2 Michelin star restaurant Spectrum, Peacock Alley and Afternoon Tea.

What will it be like to work for Waldorf Astoria Amsterdam
Waldorf Astoria Amsterdam opened on May 1st 2014. You are a part of a young dynamic team and working at one of the top luxury hotels in Amsterdam. As Waldorf Astoria Hotels & Resorts is a part of the Hilton Worldwide Hotel Group lovely benefits will apply, like discount on hotel rooms and Food and Beverage.
Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the new colleague we are looking for.

What will I be doing? 

  • Acceptance and entry of reservations by telephone, fax and email
  • Processing restaurant requests, entry in Bookatable reservations system and confirming for all F&B Outlets; Spectrum, Goldfinch Brasserie and Afternoon Tea (Peacock Alley)
  • Processing restaurant reservations for special occasions like Christmas, New Year’s Eve and Valentines
  • Ensure Quality Checks on existing reservations
  • Reconfirming restaurant reservations prior to arrival
  • Cancel / updating of reservations via the Bookatable reservations system
  • Updating of reservations for in house guests via the OnQ system
  • Exact knowledge and correct application of various prices
  • Handling tasks through a daily checklist
  • Observance of the established standards of service
  • Ensure Quality Checks on existing reservations
  • Taking note of special requests/wishes of guests and making sure that these are followed for restaurant reservations according to the True Waldorf Service standards
  • Office hours will be from Monday to Friday 11am - 7pm. In case of demanding periods (like festive season) office hours might change
  • Processing to make vouchers for our F&B Outlets and take care of the financial settlement
  • Complete other duties as assigned by manager


What are we looking for?

  • Experience preferable in F&B and/or reservations
  • Fluency in the Dutch and English luxury language (speaking and writing)


What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Go which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience. Numerous landmark hotels around the world More hotels in construction Offering world-class spas Gorgeous golfing destinations.



  • Bedrijf: Waldorf Astoria Amsterdam
  • Contact persoon / afdeling: Recruitment Team Waldorf Astoria Amsterdam
  • Adres: Herengracht 542-556
    1017 CG Amsterdam, Noord-Holland
  • Telefoonnummer: 020 7184633
  • Website:
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