Vacature: Administratie

Executive Office Trainee

Samenvatting

  • Bedrijf: Hilton Amsterdam Airport Schiphol
  • Standplaats: Schiphol Boulevard 701, 1118 BN Luchthaven Schiphol, Noord-Holland
  • Totaal aantal medewerkers: 192
  • Dienstverband: Afstudeer Opdracht, Stage
  • Functie categorie: Administratie , Receptionist(e) Front Office
  • Referentie nr: 32195
  • Geplaatst op: 04-10-2019

Algemene informatie

Executive Office Trainee as per February 2020!
We are looking for an enthusiastic Bachelor degree level intern who would like to complete his/her graduate internship within our Executive Department. An Executive Office Trainee with Hilton Hotels & Resorts provides the first impression for our guests to contribute to an overall exceptional experience.
 
As the Executive Office Trainee, you will work closely with the guests and managers within the hotel. You will assist with enquiries, arrivals and departures of VIP guests, long stay guests and/or others who are in the lobby. You will be up to date on all events within the hotel and ensure an unforgettable stay for all our guests. 
 
What will it be like to work for this brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
 
What will I be doing?
An Executive Office Traineeis responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 Occupy the hotel lobby and other public areas, particularly at busy times
Engage with Guests and provide general assistance
Manage, record, and promptly resolve  all Guest complaints
Meet and greet VIP Guests and major corporate clients upon arrival
Coordinate the services and special facilities provided to long-stay Guests
Understand all credit procedures and ensure they are appliedStay up to date with all hotel products, services, policies and emergency procedures
Monitor guest satisfaction reports and implement actions to improve results
Handle, record and follow through with management issues or emergencies that arise
Help out in operational departments whenever busy
Follow up on guest correspondence on social media and review websites
Organizing internal and external events

What are we looking for?
Student of Hotel/ Tourism Management at a Bachelor degree level
Calm, efficient and the ability to work well under pressure
Exceptional communication skills
Fluent in English and preferably Dutch
Flexible in working different shifts (weekdays and weekend)
A passion for delivering exceptional  guest service
Internship available per February 2020 for minimum 6 months

Other information
Hilton Amsterdam Airport Schiphol uses a system of team coaches who are responsible for on the job training of interns and new employees. During the internship you have a team buddy who will help you map out your personal development. Also you can make use of cross exposures in agreement with your superior if you would like to know more about other departments as well.
 
During the first half of your internship you will be invited to the Hilton New Team Member Orientation and the Your Guest Experience Program. In April and November we will organize a Trainee Exchange to another Hilton Hotel for all interns. Trainees also have the ability to make use of all regular trainings and workshops within the Training & Development guidelines of Hilton Schiphol.

Besides you will have access to the online Hilton University by an e-learning license. All means to develop yourself!

Bedrijfscontactgegevens

  • Bedrijf: Hilton Amsterdam Airport Schiphol
  • Contact persoon / afdeling: Danielle van Lavieren
  • Adres: Schiphol Boulevard 701
    1118 BN Luchthaven Schiphol, Noord-Holland
  • Telefoonnummer: + 31 (0)20 710 4046
  • Website: http://www.hiltonworldwide.com/careers
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