Vacature: Bediening, bar, F&B

Event Operations Supervisor PT (16-uren en meer)

Samenvatting

  • Bedrijf: Hilton Amsterdam
  • Standplaats: Apollolaan 138, 1077 BG Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 0
  • Dienstverband: Fulltime baan, Parttime baan
  • Functie categorie: Bediening, bar, F&B
  • Referentie nr: 70
  • Geplaatst op: 03-07-2017

Algemene informatie

Start your five-star career at Hilton Amsterdam!

Hilton Amsterdam is a 5 star property with 271 hotel rooms and 21 banquet rooms at a unique location. With our Team Members we have one target to achieve together: To exceed our guest expectations and to improve our outstanding service and high quality product on a daily basis.
Creative, innovative, a great charisma… Hilton Amsterdam! Is this also your goal? Don’t hesitate and join the Hilton family today!

Job Description

For our Banqueting Department we are currently looking for a Event Operations Supervisor on a part-time basis of at least 16 hours a week. Within this position, your main tasks will be:

  • Providing an excellent service to meet and exceed guest expectations
  • To deal with any guest complaint and to ensure that the Banqueting Manager is informed of any complaints, including actions taken
  • Being responsible for the opening and closing of the shift in the Banqueting department
  • Being responsible for the smooth operation of all the banqueting (conferences, meetings and events) activities (up to 500 guests)
  • To be the main point of contact (operationally) between the organisers or meeting planners of an event and the Banqueting Manager
  • To brief and debrief Banqueting Team Members before and after a conference, meeting or event
  • Communicating with all departments involved regarding the events taking place in the hotel
  • Guiding and supervising Team Members in the department according to the Hilton Standards in order to guarantee a consistent five-star service before, during and after each event
  • Guiding and supervising Team Members in the department according to the Hilton Standards during the setup of an event
  • Promoting additional sales during events and encouraging other Team Members to make additional sales by providing on the job training
  • Establishing and maintaining par levels in the department
  • Ordering all goods and equipment required to ensure a successful operation in cooperation with the Banqueting Manager
  • Checking expiration date food items and using FIFO system
  • Controlling costs within the department in cooperation with the Banqueting Manager
  • Acquiring an overview of the development and training needs of Team Members in the department and provide support to professionally and personally develop themselves
  • To maintain standards and improve service & departmental offerings by on the job trainings
  • To follow trainings as required by the Banqueting Manager and the demand of the business, including periodic fire and safety trainings, BHV and HACCP
  • Closing the financials for the day by making use of Micros




Required skills and competences

  • Service oriented
  • Hospitable attitude
  • Positive and friendly attitude towards our guests and fellow Team Members.
  • Fair and polite to his / her colleagues and Team Members; creates and maintains a trustful relationship
  • Representative appearance
  • Great eye for detail
  • Flexible in working morning, afternoon and evening shifts (both weekdays as weekends)
  • Strong organizer and planner
  • Minimum of one year relevant (Banqueting) Supervisor experience
  • A Hotel or Tourism education is a preferred
  • Excellent communication skills
  • Good knowledge of Dutch and English

Do you recognize yourself in this description? Send your resume and motivation letter to us!



Secondary benefits

  • Personal training and development program
  • Modern Team Member Restaurant with breakfast, lunch and dinner
  • Employee discount on hotel rooms at Hilton International hotels
  • Employee discount of 50% on Food & Beverage at Hilton International hotels
  • Internal transfer and promotion possibilities
  • Travel Allowance


Bedrijfscontactgegevens

  • Bedrijf: Hilton Amsterdam
  • Contact persoon / afdeling: Iris Elsinga
  • Adres: Apollolaan 138
    1077 BG Amsterdam, Noord-Holland
  • Telefoonnummer: +31 20 7106047
  • Website: http://www.amsterdam.hilton.com
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