Vacature: Receptionist(e) Front Office

Front Office Agent


  • Bedrijf: Pestana Amsterdam Riverside
  • Standplaats: Amsteldijk 67, 1074 HZ Amsterdam , Noord-Holland
  • Totaal aantal medewerkers: 70
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 28987
  • Geplaatst op: 02-01-2020

Algemene informatie

Pestana Amsterdam Riverside is part of the PESTANA HOTEL GROUP which is the largest multinational group from Portugal in the tourism sector. With a growing worldwide operation, it is present in 16 countries, has more than 11.000 rooms under direct management, has a global team of 7.000 professionals and is chosen by more than 3 million customers a year. 

Rising above the hippest part of town, De Pijp, Pestana Amsterdam Riverside is located in the heart of Amsterdam. Established in the former Town Hall and Archive of the Amstel Community, it is a true National Monument.

With 154 rooms & suites, a Spa, including an indoor swimming pool and sauna, a gym, 10 meeting rooms, and a beautiful restaurant & bar. This hotel is your new luxury home in Amsterdam. 

At Pestana, we want to ensure that everyone has the Time of Their Lives! Therefore, we are looking for individuals with a professional manner and strong team spirit to join our team.

Are you stress resistance? Hospitable? Passionate? A fan of bottom-up ideas? Then we are looking for you! 

The role 
Pestana is currently looking for a Front Office Agent who has hospitality running through his/her veins. Responsibilities include but are not limited to the following:
  • Assist guests with the arrival and departure processes and all other tasks that can be related to this;
  • Aid guests with information in an enthusiastic and friendly way in person, on the phone, online, etc;
  • Spread smiles and good vibes to ensure that the guests feel right at home as soon as they enter our lovely hotel;
  • Ensuring that all telephone calls are answered as quickly, efficiently and effectively as possible;
  • Handling and ensure the accuracy of the in-house guest accounts.
The ideal candidate 
  • Has prior experience in a similar role within the hospitality or leisure industry;
  • Preferably has experience with Opera or a similar reservations system;
  • Posses great language and communication skills in English and preferably in Dutch; 
  • Loves responsibility and handles stressful peak periods like a pro;
  • Has a flexible, hands-on, motivated and positive approach;
  • Is a problem-solver who likes to take on challenges.
We offer
  • Salary following the hospitality employment conditions, appropriate to the position and experience;
  • A dynamic but relaxed, international work environment;
  • Friendly, passionate & fun colleagues;
  • Special discount rates for over 100 Pestana properties worldwide;
  • International growth opportunities, as priority is given to applications within the Pestana Hotel Group worldwide;
  • Learning and development opportunities through our online courses.
Hi new colleague?
Nice to meet you. My name is Danny, HR Business Partner for the Pestana Amsterdam Riverside. A beautiful hotel where we are looking for passionate colleagues. Because we have a small team, there is a lot of freedom – this comes with responsibility.
The bar is high - and you should like that.

Congratulations, you have reached the end of this vacancy!

Does this mean that you are still enthusiastic? And do you see yourself in our team? Then I invite you to be creative and share your motivation to

Good luck!



Bekijk locatie op kaart

Luxury Hotels of Amsterdam

De hotel vacaturesite van Luxury Hotels of Amsterdam is een uniek samenwerkingsverband in de Amsterdamse hotellerie. De site is opgezet om de carrièremogelijkheden en hotel vacatures binnen onze enerverende en bijzondere bedrijven in Amsterdam en Schiphol te promoten.