Vacature: Receptionist(e) Front Office

Guest Relations Trainee


  • Bedrijf: Pestana Amsterdam Riverside
  • Standplaats: Amsteldijk 67, 1074 HZ Amsterdam , Noord-Holland
  • Totaal aantal medewerkers: 60
  • Dienstverband: Fulltime baan, Stage
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 41843
  • Geplaatst op: 18-07-2022

Algemene informatie

Hi new colleague?
Let’s introduce myself, my name is Francisca, and I am the HR Business Partner working at Pestana Amsterdam Riverside, a beautiful monumental hotel along the Amstel River where we are looking for passionate colleagues to join our team. Are you the one who picks up the pieces and wants to be part of a fun and hard-working team? Then we are looking for you!
The PESTANA HOTEL GROUP is the largest Portuguese hotel chain present in the tourism sector. Our hotels are operating in more than 16 countries with a global team of 7,000 professionals.
Pestana Amsterdam Riverside has 154 modern and historical rooms, a spa with one of the largest indoor swimming pools of Amsterdam, a well-equipped gym and 10 meeting rooms where we host events up to 200 people. At last, but not least, our beautiful restaurant and bar Archive where guests enjoy breakfast, lunch, and dinner. This hotel might be your new or next luxury home in Amsterdam!
Job description:

Pestana Amsterdam Riverside is looking for an enthusiastic internship for our Guest Relations department. The position involves assisting our Guest Service Supervisor and Assistant Front Office Manager with delivering high service with attention to details.
In your internship most of your time, you will be working with the Guest Relations Supervisor, you will focus on providing the best experience for our guest. You will also learn the operational side and spend some time in front office shifts, to get all vision of the department, and think of new ways to improve our service.
Do you like challenges? do you want to help us improve our team? Do you have new ideas? then we are looking for you. For us, everyone is important, we give you space to learn, grow and develop, we are all one big family.
Job requirements:
Follow an HBO education in the field of hospitality or leisure education.

You have good language and communication skills in English and preferably also in Dutch.
Looking for an internship for at least 5 to 10 months
You can balance multiple priorities and meet deadlines.
You have enthusiastic and positive thinking.
You are flexible and adaptable to change.
Someone who often thinks: “How can we do it better?” 
What will you be doing:
Helping the Guest Relations Supervisor with day-to-day operations
Review arrival lists to welcome guests
Respond to (special) guest requests and inquiries
Provide information about the local area
Anticipate guest needs and build a relation with guests
Deal with customer complaints and escalate to (front office) management when needed
Ensuring all guest feedback and correspondence (negative & positive) is responded to and ensure improvements are made
Manage the quality, consistency, presentation, and service of the Guest Service. 
We offer:
An internship with a lot of responsibility
Time to work on your Management Project/Thesis
Monthly compensation
A dynamic but relaxed, international work environment
Friendly, passionate & fun colleagues
International growth opportunities, as priority is given to applications within the Pestana Hotel Group worldwide
Learning and development opportunities through our online courses.
1-night Guest Experience in our hotel including breakfast
Access to the hotel gym
Provided staff meals 
Congratulations, you have reached the end of this vacancy!
Does this mean that you are still enthusiastic? And do you see yourself in our team? Then I invite you to be creative and share your motivation to


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