Vacature: Receptionist(e) Front Office

Front Office Employee PT

Samenvatting

  • Bedrijf: Hard Rock Hotel Amsterdam American
  • Standplaats: Leidsekade 97, 1017 PN Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 110
  • Dienstverband: Parttime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 12855
  • Geplaatst op: 22-09-2021

Algemene informatie

Our Front Office Squad makes sure that guests parade through our hotel whistling (or maybe even singing, dancing or jamming?) every day. Do you have the skills required to provide your guests with the ultimate ‘rockstar experience’? In other words: do you have it in you to rock in this job? If so, we’re looking for you!
 
POSITION SUMMARY
 
The Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable 5-star experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that writes new history with both ‘class’ and ‘classics’. From early morning till late at night.
 
Your day starts with coffee and our soundcheck!
 
After receiving all the information needed you are ready to make great memories for our guests! An early arrival and the room is ready, fantastic this means the guests can freshen up and start the real Hard Rock Hotel experience.
 
After this you have guests who needs to check out but fell in love with the hotel and want to extend for an extra night, you quickly check the availability and sell them the room. And of course you keep communicating with all departments to keep everybody up to speed.
 
The phone rings, and somebody wants to make a reservation for next week, no problem, you will take care of it!
 
PRIMARY RESPONSIBILITIES

  • Answer telephone according to Hard Rock Hotel standards;
  • Check in guests;
  • Financial transactions;
  • Answer all possible questions guests may have;
  • Handle guest requests;
  • Check out guests;
  • Have knowledge of Amsterdam;
  • Have knowledge about the building;
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. 

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
REQUIREMENTS
 
What do we expect from you:

  • You do work already in a hotel as receptionist, preferably 2 years or more;
  • You are familiar with Opera (our PMS system);
  • MBO Hotelschool diploma;
  • You do not mind working on rotation schedules, weekends and holidays. 

Handy to have:

  • You live and breathe music;
  • You love making guests happy;
  • You can give amazing air guitar concerts;
  • You like to roll up your sleeves and get down to work;
  • You have a high sense of responsibility;
  • You are an enthusiastic and strong communicator;
  • Stress?? You don’t know that word!;
  • You are fluent in Dutch and English. Any other language? Fantastic! The more the merrier;
  • You live in the Amsterdam area.


WHAT WE GIVE TO YOU!

  • An on-call contract;
  • A place to work surrounded by iconic items from the stars and music 24/7;
  • The best trainings possible!;
  • A real Hard Rock experience, sleep in your own hotel after your probation period;
  • The best of both worlds! Staff rate at all Hard Rock Hotels and Café’s and staff rate at all hotels of the Eden Hotel Group;
  • A competitive salary. 

 
Do you meet all our expectations? Or you can convince us why you are the best fit for this position? Send us your motivation and C.V. in the most creative way possible!
 
Apply via e-mail: jobs.hrhaa@hrhamsterdam.com
 

Bedrijfscontactgegevens

  • Bedrijf: Hard Rock Hotel Amsterdam American
  • Contact persoon / afdeling: Personeelszaken Personeelszaken
  • Adres: Leidsekade 97
    1017 PN Amsterdam, Noord-Holland
  • Telefoonnummer: +31 20 5563000
  • Website: https://www.hardrockhotels.com/amsterdam-american/
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