Vacature: Receptionist(e) Front Office

Duty Manager Front Office

Samenvatting

  • Bedrijf: Kimpton De Witt Hotel
  • Standplaats: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 150
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 18870
  • Geplaatst op: 08-07-2019

Algemene informatie

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests and colleagues.

For the Kimpton De Witt Amsterdam hotel we are looking for a Manager on Duty at the Front Office.
 
WHAT WILL YOU ACTUALLY BE DOING?
You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways.
You can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You are approachable and flexible, so working in a role where making the right impression is key, is certainly perfect for you.
You’ll be working with a friendly, motivated team who you will lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.
Regarding the role, it’s as the job title says really, you will be out in the front of the house, leading from the front. You are responsible for your team, who the guests first interact with, so it’s key that you know your stuff.
You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests' stay is seamless and effortless.
It’s a physical role and although there are the usual meetings and briefings, you will be on your feet most of the day out and about in the hotel chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can.

We would love it if you were multi-lingual, but it’s not essential.
 
HOW DO YOU WOW OUR GUESTS?
As a key manager of the team you need to know your guests and their preferences. You need to ensure you and the Front Office team provide the ‘wow’ factor to all of them when they enter the hotel. You need to ensure they receive a heartfelt welcome and make sure everything is just right and exceeds their expectations. You need to bring that personal touch to their stay.
Before they even enter the hotel, you and the Front Office team will be making a difference to their stay through a seamless booking experience and making sure you know everything about their stay before they arrive. This is how you will exceed their expectations from the moment they arrive. First and last impressions count and you’re responsible for making these memorable, for all the right reasons.
You’ll make sure the front desk is in pristine condition. You are part of the first team our guests meet. Your team will check them in, check them out, make sure their bill is accurate. All done with that special personal touch.
Yes we have standards and procedures that everyone in the team has to follow, but it’s down to you to make their stay special and memorable.
 
IS THERE STUDY INVOLVED?
Of course! You are encouraged to join training programs for your personal development. This is where your individuality is celebrated and you can take your passion and creativity to new heights. There’s everything from your ‘local newbie orientation’ to get you started, through to an abundance of leadership and management courses to get you ready for your next role.

WHO ARE WE LOOKING FOR?
A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. Sound familiar?



It should do – it’s you!

We expect that you have experience as a Shiftleader and/or Manager on Duty in a similar work environment and that you naturally go out of your way to make the unexpected happen.

Please note that you must be able to prove your eligibility to work in The Netherlands.

WHAT'S IN IT FOR YOU?
- IHG employee rate in over 5500 hotels
- Lots of attention to personal development and training
- Fun, kind and motivated colleagues
- Multiple staff events throughout the year
- And much more!

DO YOU HAVE A QUESTION?
Call us on 020-5211748 or send an e-mail to careers@kimptondewitthotel.com
 

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