Front Office Team Leader/Supervisor

Algemene informatie

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.
 
Do you feel intrigued already?

Because we are looking for a Front Office Team Leader!
 
Your MINDSET:

• A natural motivator with a good portion of personality;
• Enthusiasm and a hands-on mentality to bring the Front Office team to the next level;
• A living and breathing example of how to make the guests’ stay personalized and memorable;
• A true “Andaz host” that delivers the brand promise.

 
What does the ROLE entail?

• Assisting the Front Office Management Team in efficiently running the department according to the established concept statement providing a courteous, professional, and flexible service at all times;
• Coordinating all Repair and Maintenance and reports maintenance job orders;
• Understanding rate structure and promotional rates available;
• Working towards achieving customer satisfaction survey scores set for the department;
• Ensuring Front Office employees are familiar with the hotel’s products and services, current promotions, policies, and other important information;
• Assisting in implementing consistent guest recognition programs, maintaining a relevant guest history database;
• Handling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
• Personally and frequently verifying that guests are receiving the best possible service;
• Ensuring guest history records are accurately maintained and all repeat guests are pre-registered.

What’s in it for YOU?
 
General Perks:

• A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
• A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing:
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access

Development:
“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• International working experience with future international transfer happily facilitated.
• Personal development plan, in order to reach your full potential.
• A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).  

Diversity:
“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.

Your EXPERIENCE:

• Minimum 2 years’ Hotel experience working in Front Office, at least 1 year in a Team Leader;
• A relevant degree in Hospitality or Tourism Management, or equivalent experience;
• Encouraging, motivating and reassuring;
• Great language and communication skills in English, and (preferably) Dutch or another second language;
• You do not hold back from administrative tasks, projects and responsibilities;
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).

Does the above describe you, the way you love to work and the people you want to work with?
 
If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for!

Video