Vacature: Receptionist(e) Front Office

Rock Royalty Host

Samenvatting

  • Bedrijf: Amsterdam American Hotel
  • Standplaats: Leidsekade 97, 1017 PN Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 110
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 33024
  • Geplaatst op: 23-12-2019

Algemene informatie

Our Front of House Squad makes sure that guests parade through our hotel whistling (or maybe even singing, dancing or jamming?) every day. Do you have the skills required to provide your guests with the ultimate ‘rockstar experience’? In other words: do you have it in you to rock in this job? If so, we’re looking for you!
 
POSITION SUMMARY
 
Rock Royalty® is the VIP Level of Hard Rock. The entire Entresol level will be made into a Rock Royalty® Lounge, where Rock Royalty® guests will be able to spend time chilling, drinking from the courtesy bar and munching on breakfast and various snacks throughout the day. Our VIP guests will receive extra VIP amenities in their rooms and they can check in and out at a special Rock Royalty® VIP desk in the lounge. The Rock Royalty® VIP lounge opens daily at 7 am and closes at 11 pm.
 
The Rock Royalty® Host is responsible to cater to all the needs of Rock Royalty® guests, including checking in and out, processing daily reports, processing transactions, replying to questions, setting up, maintaining, and clearing up Food and Beverage outlets in the Rock Royalty® lounge, as well as maintaining and cleaning tables. You provide the right service to leave our Rock Royalty® guests spellbound and make them feel like true VIPs. The Rock Royalty® Host is constantly looking for opportunities to create memorable experiences by anticipating the guest’s needs and expectations.
 
The Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable 5-star experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that writes new history with both ‘class’ and ‘classics’. From early morning till late at night.

 
PRIMARY RESPONSIBILITIES
 
  • Utilize the property management system to run daily reports and block any special requests.
  • Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. 
  • Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.
  • Provide service for VIP's including pre-registration, inspecting rooms and amenities, and check-in.
  • Ensure all guest information is accurate and maintained in an organized manner.
  • Check guests in and out of the property in accordance with procedures.
  • Make change, cash checks and post charges/make adjustments to guest accounts.
  • Accept reservations, changes, and cancellations in the absence of reservations staff.
  • Promote room upgrades (upsell) and monitor and control product to meet goals.
  • Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
  • Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc. 
  • Resolve guest complaints using property procedures.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Follow kitchen safety and sanitation procedures at all times. 
  • Ensure Rock Royalty lounge is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor. 
  • Greet guests, describe food and beverage offerings, and offer assistance in getting items. 
  • Maintain tables by clearing finished plates, glassware, silverware, trash, and other items. 
  • Set up, maintain, and break down cereal, toast, pastries, fruit, hot food, soup, dessert, and beverage stations.
  • Stock clean linen and discard used linen. 
  • Follow all food safety, sanitation, and alcohol service laws and regulations.  
  • Maintain positive and professional communication with all staff. 
  • Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Ensure a healthy and safe work environment for co-workers and guests.
  • Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
  • Promote property outlets to guests.
  • Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Resolve guest complaints using property procedures.
  • Create a positive environment in which all employees have the ability to maximize their potential.
  • Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Participate in Sound Check meetings on each shift.
  • Always smile and offer a warm greeting to all.
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
  • Take initiative to offer assistance throughout the property.
  • Operate ethically to protect the Hard Rock brand.
  • Utilize programs designed to help Save the Planet.
  • Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Perform additional duties as requested by department managers and supervisors.
  • Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Coordinate operations with other departments, as needed.
  • Present a professional image to employees, guests, clients, owners, and investors.
  • Review and develop guest history records to enhance personalized service for repeat guests.
  • Maintain confidentiality of guest, employee, and company information. 
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

Experience, Education and Certifications
  • MBO training
  • Relevant work experience (e.g. front office or F&B) 

SKILLS
  • Excellent command of English and Dutch (preferably along with a 3rd language)
  • Excellent communication and service-related skills
  • A presentable and passionate personality
  • Proactive attitude, enterprising, creative and flexible
  • Conversant with Opera (reservation system) and Microsoft Office 

PHYSICAL DEMANDS
  • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 

ADDITIONAL REQUIREMENTS
  • Not averse to rotating and weekend shifts, and working on public holidays
  • Passion for music

WHAT CAN YOU EXPECT FROM US
  •  A challenging job;
  • Capacity for own creativity and initiative;
  • Appropriate salary;
  • Discount on overnight stay and F&B in the hotels within our group;
  • Training and career opportunities;
  • Collective health insurance.
  • The Inhouse Experience (after probationary period).

Interested? We look forward to hear from you!

Apply via e-mail: jobs.hrhaa@hrhamsterdam.com

Let’s Rock!

Bedrijfscontactgegevens

  • Bedrijf: Amsterdam American Hotel
  • Contact persoon / afdeling: Personeelszaken Personeelszaken
  • Adres: Leidsekade 97
    1017 PN Amsterdam, Noord-Holland
  • Telefoonnummer: +31 20 5563000
  • Website: https://www.amsterdamamericanhotel.com/nl/
Bekijk locatie op kaart

Luxury Hotels of Amsterdam

De hotel vacaturesite van Luxury Hotels of Amsterdam is een uniek samenwerkingsverband in de Amsterdamse hotellerie. De site is opgezet om de carrièremogelijkheden en hotel vacatures binnen onze enerverende en bijzondere bedrijven in Amsterdam en Schiphol te promoten.