Vacature: Receptionist(e) Front Office

Front of House Supervisor FT

Samenvatting

  • Bedrijf: Hard Rock Hotel Amsterdam American
  • Standplaats: Leidsekade 97, 1017 PN Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 96
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 1094
  • Geplaatst op: 01-08-2022

Algemene informatie

Our Front Office Squad makes sure that guests parade through our hotel whistling (or maybe even singing, dancing or jamming?) every day. Do you have the skills required to provide your guests with the ultimate ‘rockstar experience’? In other words: do you have it in you to rock in this job? If so, we’re looking for you!
 
POSITION SUMMARY
 
The Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable 5-star experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that writes new history with both ‘class’ and ‘classics’. From early morning till late at night.
 
Your day starts with coffee or tea and our soundcheck! After that it is your time to shine!
 
You, together with you fellow bandmembers are responsible that everything runs smooth. This means that you keep overview of the department and ensure that all tasks assigned are done at the end of the day. Below you will find some highlights of your day.
 
Of course there is much more to it! Are you up for this challenge? Great, I look forward to our conversation.
 
PRIMARY RESPONSIBILITIES
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned;

  • All common receptionist tasks;
  • Supervise department operations. Maintain regular presence throughout the department;
  • Monitor and evaluate staff performance and deliver recognition and rewards;
  • Inspect and maintain front desk, lobby, and office;
  • Walk guests in oversold situations;
  • Select and block rooms for arriving guests; pre-register individuals or groups, as required and assist in escorting VIPs and return guests to their rooms, as requested;
  • Ensure all guest information is accurate and maintained in an organized manner;
  • Conduct hotel tours;
  • Familiarize yourself with the Hard Rock guidelines and be a motivator for the team;
  • Listen to feedback from guests and act upon it;
  • Conduct departmental soundchecks;
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. 

REQUIREMENTS
What do we expect from you:

  • You have experience in a hotel as Shiftleader or Supervisor, or you have experience as a receptionist for a minimum of 4 years and you are ready for the next step;
  • You are familiar with Opera (our PMS system);
  • You do not mind working on rotation schedules, weekend and holidays;
  • MBO Hotelschool diploma. 

Handy to have:

  • You live and breathe music;
  • You love making guests happy;
  • You can give amazing air guitar concerts;
  • You like to roll up your sleeves and get down to work;
  • You have a high sense of responsibility;
  • You are an enthusiastic and strong communicator;
  • Stress?? You don’t know that word!;
  • You are fluent in Dutch and English. Any other language? Fantastic! The more the merrier;
  • You live in the Amsterdam area. 

WHAT WE GIVE TO YOU!

  • Contract
  • Salary
  • Hard Rock Hotel Amsterdam American is part of Eden Hotel Group
  • The Eden Basics are in good hands with us. Think good collective insurances and a travel allowance
  • Two free nights per year in an Eden Hotel of your choice
  • Substantial discount on even more nights at Eden Hotels, also for Family & Friends
  • Team member and family room rate discount at Hard Rock Hotels
  • Inhouse experience at Hard Rock Hotel Amsterdam American
  • 25 days of holiday (based on fulltime contract) and the option to buy 5 extra days of holiday
  • Continued self-development at the School of Hard Rock
  • Bicycle scheme via the company scheme
  • Have your online orders conveniently delivered to the hotel
  • A nice colleague bonus scheme
  • Great colleagues and lots of (creative) freedom
  • Cosy events and of course a nice gift for all the great moments in life
  • Our Sjoerd Dijkstra foundation dedicates itself on your behalf to beautiful social projects in the hospitality industry for vulnerable groups in society
  • At Hard Rock Hotel Amsterdam American, we value equality and diversity. Your gender, ethnicity, age or orientation make no difference during the application process. We are a company where everyone feels welcome and can be themselves. Whether you are young, slightly older, a student or a returnee.

Do you meet all our expectations? Or can you convince us why you are the best fit for this position? Send us your motivation and C.V. in the most creative way possible!
 
Apply via e-mail: jobs.hrhaa@hrhamsterdam.com
 
 
 

Bedrijfscontactgegevens

  • Bedrijf: Hard Rock Hotel Amsterdam American
  • Contact persoon / afdeling: Personeelszaken Personeelszaken
  • Adres: Leidsekade 97
    1017 PN Amsterdam, Noord-Holland
  • Telefoonnummer: +31 20 5563000
  • Website: https://www.hardrockhotels.com/amsterdam-american/
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