Vacature: Receptionist(e) Front Office

Night Manager / Guest Service Agent (FT)

Samenvatting

  • Bedrijf: Hilton Amsterdam Airport Schiphol
  • Standplaats: Schiphol Boulevard 701, 1118 BN Luchthaven Schiphol, Noord-Holland
  • Totaal aantal medewerkers: 192
  • Dienstverband: Fulltime baan
  • Functie categorie: Receptionist(e) Front Office
  • Referentie nr: 32378
  • Geplaatst op: 18-10-2019

Algemene informatie

Night Manager / Guest Service Agent FT
 
A Night Manager oversees the night-hour supervision of the Front Desk Team to ensure that Team Members are prepared and well informed to deliver our Guests an exceptional experience from check-in through checkout.
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required

What will I be doing?
  • A Night Manager / Guest Service Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Oversee the entire Front Desk operation to maintain high standards
  • Serve as a point of contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
  • Manage, record and promptly resolve issues or emergencies that arise
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the team's training and development efforts
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Maintain a good status awareness of all hotel areas
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Demonstrate a high level of customer service at all times
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Follow company brand standards
  • Assist other departments, as necessary

Night Manager / Guest Service Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team
  • Fire &Safety trained (BHV)
  • Excellent in Dutch and English language both verbal and writing
  • Valid work permit for the Netherlands required in case you have a non-EU nationality
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in the hotel industry
  • Previous experience with Front Desk Management Systems
  • Previous experience with cash handling
Benefits:
  • Salary is based on Collective Bargaining Agreement of Hospitality and also includes night allowance
  • GO Hilton travel program where our team members can stay at discounted rates in our hotels all over the world!
  • Extensive learning & development opportunities for you to further develop your career
  • International career opportunities
  • Monthly net travel allowance and discounted parking opportunities on Schiphol grounds
  • What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of
providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Bedrijfscontactgegevens

  • Bedrijf: Hilton Amsterdam Airport Schiphol
  • Contact persoon / afdeling: Danielle van Lavieren
  • Adres: Schiphol Boulevard 701
    1118 BN Luchthaven Schiphol, Noord-Holland
  • Telefoonnummer: + 31 (0)20 710 4046
  • Website: http://www.hiltonworldwide.com/careers
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Luxury Hotels of Amsterdam

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