Vacature: Reserveringen

Reservations Agent


  • Bedrijf: Pestana Amsterdam Riverside
  • Standplaats: Amsteldijk 67, 1074 HZ Amsterdam , Noord-Holland
  • Totaal aantal medewerkers: 60
  • Dienstverband: Fulltime baan
  • Functie categorie: Reserveringen , Sales en marketing, banquet sales
  • Referentie nr: 37438
  • Geplaatst op: 02-08-2022

Algemene informatie

Reservations Agent
Bringing Pestana Amsterdam Riverside to the next level? Not afraid of hardworking and having a passion for hospitality? Then we are looking for you!    
Rising above the most vibrant and exciting part of town, De Pijp, Pestana Amsterdam Riverside is a contemporary 5-star hotel in the heart of Amsterdam. Located in the former Town Hall and Archive of the Amstel Community, a true National Monument. Pestana Amsterdam Riverside is part of the Pestana Hotel Group, the largest Portuguese hotel chain with hotels all over the world.
We are looking for a result-oriented reservations agent to be part of our team in Amsterdam. You will be the first point of contact for our guests.  As a reservations agent you are responsible for the individual room reservations and at the same time supporting the sales department.  

What we expect from you?
If you are not familiar with the role already, please find below a summary of your main responsibilities:
  • A ‘’can do’’ mentality
  • Process all reservations requests, changes and cancellations received by phone, mail, internally and through corporate reservations center or travel agencies
  • Answer telephone calls using the correct salutations and telephone etiquettes
  • Access guest history records to best service guests; maintain accurate information in guest history files
  • Optimalization of occupancy and rates together with revenue
  • Presents and proposes to the guest the group and/or brand's loyalty program; adapts his/her arguments according to the guest
  • Performs the confirmation of the reservation
  • Takes care of its written exchanges
  • Monitoring the extranet
  • Arrival checks
  • Assisting the meetings and events department with rooming lists
  • Charge no-shows and handle cancellations
  • Resolve guests concerns and feedback
Reservations Agent requirements:
  • Experience in Reservations or Front Office department as trainee or employee
  • Strong communication skills
  • Commitment to delivering a high level of service
  • Knowledge of the Opera system is an advantage
  • Fluency in English, Dutch is a big advantage.
What do we offer you?
  • Full-time employment
  • Salary in according to Horeca CAO scale 5
  • A dynamic, fun and international work environment
  • Special employee discount rates for Pestana hotels worldwide
  • International training and growth opportunities
  • Access to the hotel gym
  • Provided staff meals
  • Learning and development opportunities through our online courses.
  • In-House experience
Hi new colleague!
Nice to meet you. My name is Francisca, HR Business Partner for the Pestana Amsterdam Riverside hotel. A unique and contemporary hotel where we are looking for you. 
Still enthusiastic after reading all of this. Want to become part of our team? Then I would like to invite you to be creative and share your motivation and CV to 


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Luxury Hotels of Amsterdam

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