Vacature: Telefonisten

Guest Service / Operator Team Leader


  • Bedrijf: W Amsterdam
  • Standplaats: Spuistraat 175, 1012 VN Amsterdam, Noord-Holland
  • Totaal aantal medewerkers: 127
  • Dienstverband: Fulltime baan
  • Functie categorie: Telefonisten , Receptionist(e) Front Office
  • Referentie nr: 28531
  • Geplaatst op: 15-02-2019

Algemene informatie

Start your career as Whatever Whenever Team Leader at W Amsterdam where design, music and fashion connect to our guests and create an extraordinary dynamic for the city of canals. 

Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings.

A magnificent icon where our guests step inside W Amsterdam and go straight to the top and check in at our rooftop W Living Room.  Experience the innovative design and luxury of our 238 stylish guestrooms, including 25 suites, three WOW suites and two lavish Extreme WOW Suites.

Get in on the fun and transform your dreams into reality. Apply now and Deliver Whatever/Whenever to our guests, Connect to the Extraordinary & Surround yourself with what’s new/next.
Located on the prestigious Dam Square in the heart of Amsterdam, behind the Royal Palace and just steps from the city’s iconic canal district with its vibrant restaurants, bars and nightlife scene, the W Amsterdam (opening September 2015) will bring a new style of modern luxury to the Dutch hotel scene.

Redefining luxury with its innovative design, signature amenities and unique style, W Amsterdam will provide an integrated contemporary lifestyle experience with 228 stylish guestrooms, including 10 suites and one Extreme Wow Suite   Upon entering the hotel, guests will be elevated directly to the rooftop, where they can check-in and enjoy a cocktail in the W Living Room before enjoying W Amsterdam’s rooftop restaurant and destination bar, which will provide unrivalled views over Dam Square and the city lights.  An ideal venue, W Amsterdam will also offer 480 square metres of ultra-modern meeting and event space, including two Great Rooms and two smaller meeting rooms.

And here’s the exciting part - we are looking for a Whatever Whenever Team Leader who is passionate about W, style, innovation and passionate about creating unforgettable guest experiences; the W way.

Job description

As a Whatever Whenever Team Leader you will be reporting to the Director of Rooms and will play a vital role in the success of W Amsterdam.

You are responsible for managing the Whatever/Whenever talent to ensure a warm, welcoming and witty experience is had by all guests and to ensure all requests are approached with a Whatever Whenever attitude and that all talent provide a service WOW. 
Also responsible for helping to drive the Whatever Whenever service philosophy throughout the hotel.

The ideal candidate for this role has extensive experience in managing a department in an high end, lifestyle kind of environment. You are passionate about the W brand. You have a natural affinity to styling trends. You have an exceptional knowledge of Amsterdam’s ‘the Places to be’. You remain 'in the know' at all times. You have an eye for detail and do not accept mediocre as a standard; you always strive for perfection. You have excellent people skills and have an upbeat, positive attitude to work and life. You are creative and always think of new ways of doing things ; you embrace change.

Fluency in Dutch and English are required for this role.

As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment.

If you are the right candidate, you are someone who enjoys a challenge. You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a teamplayer and enjoy building relationships with colleagues as well as outside of the hotel. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well.

The ideal candidate has at least 2 years experience in a similar position.

Fluent level of English and Dutch, written and spoken


  • Bedrijf: W Amsterdam
  • Contact persoon / afdeling: Human Resources
  • Adres: Spuistraat 175
    1012 VN Amsterdam, Noord-Holland
  • Telefoonnummer: 0031208112500
  • Website:
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Luxury Hotels of Amsterdam

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